I just reformatted my computer to make my Sims run smoother.
But when I put my (rather old) digital download codes in the Origin "Redeem Code" box, it gives me "cannot be redeemed" and links me to my account page on TheSims3.com, which has nothing to do with downloading anything (except overpriced chairs).
When I go to activate.ea.com, which has worked for some, it gives me a "code is already in use."
Well, duh. I own it. I use it. (Allegedly, this is a problem that happens when you register your game on TheSims3.com? But there's no way to unregister them, of course. That would be way too convenient for the customers!)
The help desks are abysmally unhelpful pits of "Everything will be fine, buy our games!"
And, of course, the last screw you on this big pile of getting shafted is that "Live Chat" for the customer service center is busy (probably helping others who can't download their games) and there's no, like, line to wait in. I just have to stalk the page until someone becomes available.
I'm going to have to freaking pirate games I bought legally if I ever want to play them again.
[Edit:] Found an actual help topic targeted to this problem -- it does not, however, offer any new information. I'm still getting "this code is in use" messages.